Privacy Policy

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Effective Date: [Insert Date]
At Prestige Car Wash & Detailing (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book our services, purchase products, or interact with our business. By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information including:

Full name
Email address
Phone number
Postal or delivery address
Vehicle details
Booking and service history
Payment information (processed securely by third-party payment providers)
Communications you send to us
Website usage information through cookies and analytics tools

Providing certain information may be necessary for us to provide our services.

2. How We Collect Information

We collect information when you:

Make an online booking
Purchase products or gift vouchers
Contact us through our website, email, or phone
Subscribe to marketing communications
Complete online forms
Visit and browse our website
Interact with our social media pages

We may also receive information from trusted third-party service providers involved in processing payments or managing bookings.

3. How We Use Your Information

We use your personal information to:

Process bookings and appointments
Provide our car wash and detailing services
Deliver products and vouchers
Process payments
Respond to enquiries and customer support requests
Send booking confirmations and service updates
Improve our website and customer experience
Send promotional offers and marketing communications (where permitted by law)
Comply with legal obligations

We will only use your information for purposes consistent with New Zealand privacy laws.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with trusted third parties where necessary, including:

Payment processing providers
Booking and scheduling software providers
Website hosting providers
IT support providers
Courier and delivery companies
Professional advisers where required
Government authorities where required by law

These providers are required to handle your information securely and only for the services they perform on our behalf.

5. Payment Security

Payments made through our website are processed using secure third-party payment gateways.
We do not store your complete credit or debit card details on our systems.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyse website traffic
Measure website performance
Improve user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Marketing Communications

With your consent, we may send you:

Promotions
Special offers
Service reminders
Company updates

You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us directly.

8. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Accessing or Correcting Your Information

Under the Privacy Act 2020, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Withdraw consent where applicable

To make a request, please contact us using the details provided below.

10. Third-Party Websites

Our website may contain links to external websites.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our website and services are not intended for children under the age of 16 without the involvement of a parent or guardian.
We do not knowingly collect personal information from children without appropriate consent.

12. Retention of Information

We retain personal information only for as long as necessary to:

Provide our services
Meet legal obligations
Resolve disputes
Maintain business records

When information is no longer required, we will securely delete or anonymous it where appropriate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
The latest version will always be available on our website, and changes become effective once published.

14. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us:
Prestige Car Wash & Detailing
Physical Address: Sudirman Street 302, Metro, Lampung Indonesia.
Phone: 0225735000
Email: support@gravix.com
Website: https://prestige.designink.nz
Business Hours: [Insert Opening Hours]
We will respond to privacy enquiries as promptly as reasonably practicable.
Privacy Act 2020
Privacy Act 2020 (New Zealand) and any other applicable New Zealand laws relating to the protection of personal information.