Effective Date: [Insert Date]
These Terms & Conditions govern the use of the services provided by Prestige Car Wash & Detailing (“we”, “our”, “us”). By visiting our premises, using our website, purchasing our products, booking our services, or redeeming vouchers, you agree to these Terms
1. Conditions of Entry to Car Wash
Customers entering our premises agree to the following:
● All vehicles enter and remain on our premises at the owner’s risk.
● Drivers must follow all instructions given by our staff and all onsite safety signage.
● Customers must remove all valuables and personal belongings before the vehicle is serviced.
● All windows, doors, sunroofs, canopies and tailgates must be securely closed before entering the wash.
● Vehicles must be roadworthy and suitable for the selected wash service.
● We reserve the right to refuse service to vehicles that may present a safety risk or could damage our equipment, including vehicles with:
● Loose or damaged body panels
● Aftermarket accessories that may detach
● Oversized tyres or wheels
● Roof racks or unsecured loads
● Excessive mud or hazardous contamination.
● We are not responsible for damage caused by pre-existing defects, loose trims, damaged paintwork, aftermarket accessories or failure to follow staff instructions.
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993.
2. Reservation of Rights
We reserve the right to:
● Refuse service where necessary for safety or operational reasons
● Change our pricing, services or business hours without prior notice
● Cancel or reschedule bookings due to weather, equipment failure or circumstances beyond our reasonable control
● Amend these Terms & Conditions from time to time.
Updated Terms become effective when published on our website.
3. Removal of Links from Our Website
Our website may contain links to third-party websites for your convenience.
If you believe a link on our website is inappropriate or inaccurate, please contact us. We reserve the right to remove or update links at any time.
4. Content Liability
We make reasonable efforts to ensure information published on our website is accurate and current.
However, we do not guarantee that all information is complete, current or free from errors.
To the maximum extent permitted by New Zealand law, we are not liable for losses arising from reliance on website content.
5. Disclaimer
Our detailing and vehicle cleaning services are performed with reasonable care and skill.
However:
● Some stains, odours, scratches, oxidation or paint defects may be permanent.
● Results depend on the condition, age and maintenance history of the vehicle.
● We cannot guarantee complete stain or scratch removal.
● We are not responsible for mechanical or electrical faults unrelated to our services.
Nothing in this disclaimer limits any rights you have under the Consumer Guarantees Act 1993 or any other applicable New Zealand law.
6. Shipping & Delivery Policy
Where products are sold through our website:
● Orders are normally processed within 1–3 business days.
● Delivery times depend on the courier service.
● Shipping costs are displayed before checkout.
● Customers are responsible for providing an accurate delivery address.
● Risk in goods passes upon delivery unless otherwise required by law.
Electronic gift vouchers are generally delivered via email following successful payment.
7. Customer Service Website Policy
We aim to respond to customer enquiries within two business days.
Customers are expected to communicate respectfully with our team.
We reserve the right to refuse service where customers engage in abusive, threatening or inappropriate behaviour.
8. Voucher Packs Terms & Conditions
Unless otherwise stated:
● Voucher packs are non-refundable except where required by law.
● Vouchers cannot be redeemed for cash.
● Lost or stolen vouchers may not be replaced.
● Voucher expiry dates will comply with applicable New Zealand laws.
● Promotional vouchers cannot be used in conjunction with other offers unless stated.
● Voucher packs are transferable unless otherwise specified.
● Any unused balance is not redeemable for cash.
9. Online Bookings
When making an online booking:
● Bookings are subject to availability.
● Payment may be required at the time of booking.
● Customers should arrive at their scheduled appointment time.
● Late arrivals may result in reduced service time or rescheduling.
● Customers may reschedule or cancel by providing at least 24 hours’ notice.
● No-shows or late cancellations may incur a cancellation fee where permitted by law.
We reserve the right to cancel or reschedule appointments where necessary.
10. Refund Policy
Our refund policy complies with the Consumer Guarantees Act 1993.
If our services fail to meet the guarantees provided under New Zealand consumer law, customers may be entitled to:
● A remedy of the problem
● A repeat service
● A price reduction
● A refund where appropriate.
Refunds are generally not available for:
● Change of mind
● Incorrect service selection by the customer
● Vehicles not presented in the agreed condition.
Any concerns should be reported within 48 hours of the service being completed.
11. Security Policy
We take reasonable steps to protect customer information.
Payments made through our website are processed using secure third-party payment gateways.
Although we implement reasonable security measures, no online system can be guaranteed to be completely secure.
12. Privacy Policy – Personal Information
We comply with the Privacy Act 2020.
We may collect personal information including:
● Name
● Email address
● Telephone number
● Vehicle details
● Booking history
● Payment information (processed securely through payment providers).
We collect this information to:
● Process bookings
● Provide services
● Communicate with customers
● Improve customer experience
● Comply with legal obligations.
We do not sell personal information.
Customers may request access to or correction of their personal information in accordance with the Privacy Act 2020.
13. Web Browser Cookies
Our website may use cookies to:
● Improve website performance
● Remember customer preferences
● Analyse website traffic
● Enhance user experience.
Users may disable cookies through their browser settings, although some website features may not function correctly.
14. Third Party Sites
Our website may contain links to third-party websites.
We do not control these websites and are not responsible for their:
● Content
● Privacy practices
● Availability
● Security
● Products or services.
Accessing third-party websites is at the user’s own risk.
15. Antivirus Software
While we take reasonable steps to maintain the security of our website, we cannot guarantee that it will always be free from viruses or malicious software.
Users should maintain current antivirus and security software on their own devices.
16. Contact Us
For questions regarding these Terms & Conditions or our services, please contact:
Prestige Car Wash & Detailing
Physical Address:
Sudirman Street 302, Metro, Lampung Indonesia.
Phone:
0225735000
Email:
support@gravix.com
Website:
https://prestige.designink.nz
Business Hours:
[Insert Opening Hours]
We will endeavour to respond to enquiries as promptly as reasonably practicable.
Governing Law
These Terms & Conditions are governed by the laws of New Zealand. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.
